We want you to enjoy your stay, and to make sure that the owner and guest expectations and obligations are clear.
A contract between the booking guest and Arran Holiday Cottages will come into existence when the deposit or full payment is received, and a booking confirmation is issued showing the confirmed holiday dates.
Payment and guests
A 20% deposit is due on booking to reserve the property, with the remainder of the fee being payable four weeks before the first day of the stay.
Bookings made less than 40 days before the start date must be paid in full, and if the balance is not received by that date the booking will be treated as a cancellation.
The contract binds the lead booker and all the members of the party who are part of the booking. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions.
The maximum number of persons occupying the property must not exceed (X persons) and only those listed on the booking form can occupy the property. If you wish to invite additional visitors to visit you during your stay, please ask us first.
The maximum number of persons occupying the property must not exceed the number stated for the property and only the number stated on the booking form can stay. If you wish to invite additional visitors to visit you during your stay, please ask us first.
Please be advised that no extra overnight visitors are allowed to stay at the property.
Cancellation
All cancellations must be notified by email and once received we will confirm.
If the booker cancels a confirmed booking they remain liable for payment of the full cost of the holiday. Upon receipt of written confirmation of the cancellation from the booker, we will endeavor to re-let the property and if successful will make a full refund to the booker less any expenses incurred in re-letting.
Your stay
Check in is at 4.30pm, and checkout 10.30am on the day of departure. Alternatives times can be made on arrangement.
You must not use the property except for the purposes of a holiday.
We or our representatives reserve the right to enter the property at any time to undertake essential maintenance or repairs – we will try to discuss this with you before hand.
Smoking and vaping is not allowed in the property.
Please treat the cottages with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss, damage or extra cleaning costs. These are to be paid for in full within 7 days of notification.
If damage occurs and the owner must cancel and/or refund subsequent bookings, the owner may bring a claim against you for any loss arising as a result.
Please do not move any furniture from one room to another or any of the indoor furniture, furnishings or bedlinen outside. Please remove shoes before entering the house.
Please lock the doors and close the windows when you leave the property unoccupied. Please make sure you switch off lights, heating, any electrical appliances when you go out – we’re an eco-friendly holiday home.
The owners shall not be liable to you or your holiday party for loss or damage to property, however arising.
Please park your vehicles in the designated parking space, ensuring cars do not block access to other properties. Parking is limited to 1 vehicles unless otherwise arrange with us.
We reserve the right to terminate your rental agreement with immediate effect where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others. You’ll be asked to leave the property, without any refund of the rental amount paid.
Fireworks, Chinese lanterns, firepits, candles and portable bbqs are prohibited.
If you want to use the services of a third-party supplier (e.g. a chef, beauty treatments) this must be agreed beforehand. If you bring a third-party supplier without consent, we reserve the right to ask them to leave. We do not accept liability for the activities of these third-party suppliers.
Wi-Fi – the guest agrees to reasonable and lawful usage.
Pets
Well behaved dogs are allowed if confirmed at the time of booking. Please don’t let the dogs on the furniture, especially sofas and beds. Please take care to ensure that wet or muddy dogs are cleaned before entering the property. A £20 charge is added to enable a deeper clear. The dog must not be left alone in the property at any point during the stay.
Non-compliance with the house rules will be considered as a breach of the terms and conditions of the rental agreement. We reserve the right to terminate the booking with immediate effect and without a refund if they do not abide by the rules.